+420 603 593 006
Stores in Prague, Brno, Ostrava
All about shopping
Order on a working day by 10:00 and we will hand your parcel to the carrier the same day.
Order over €145 with delivery to the Czech Republic or Slovakia and we will cover the shipping.
You can return goods within an extended period of 45 days. Returns from the Czech Republic and Slovakia are free of charge.
We send the money back to your account within 5 working days of receiving the returned product.
As the exclusive importer of BECKMANN for the Czech Republic, we offer the widest range, fast service and advice.
Not sure which one to choose? Get in touch and we will help you pick the right backpack.
If your warranty claim is accepted, we will lend you a replacement BECKMANN backpack while it is being processed (Czech Republic and Slovakia only).
First impressions count, so we pack every backpack with care and completely plastic-free.
Shipping and payment
- Packeta pick-up points and PPL ParcelBox
- PPL or GLS courier to your address
- Free delivery over €145
- Packeta courier
- Free delivery over €145
- Packeta courier
- Packeta courier
You will see the shipping price and estimated delivery time for your country in the cart before you pay.
What to check when receiving your parcel
When you receive the parcel, check the packaging and report any visible damage straight away. With a courier, note the damage on the delivery note – you can still accept the parcel and claim the damage afterwards. Report hidden damage to a courier parcel within 3 days of receipt and ask for a damage report to be drawn up.
Payment
Store pickup
You can collect your order at our store
in Ostrava-Kunčičky.
HOMOLA Business Park, Hall 21
Vratimovská 624/11, 718 00 Ostrava-Kunčičky
Loyalty programme
We give part of the price back in points
For every purchase from €80 we credit loyalty points to you once the order is paid. One point is worth €1 and you can redeem it on your next purchase directly in the cart.
How the loyalty programme worksYou collect points even without registering; you can redeem them after logging in.
€12- 1 point = €1value of a point when redeemed
- from €80purchase that earns points
- up to 40 %of an order payable with points
- no registrationneeded to collect points
Extended warranty
Automatic. Hassle-free.
All BECKMANN backpacks come with an extended 4-year warranty. It applies automatically, no registration needed.
It covers manufacturing and material defects, not damage caused by external influences.
What the warranty does not cover
Normal wear and tear, overloading the backpack, colour changes caused by temperature and humidity, accidents and theft, third-party accessories, cracks in plastic parts caused by excessive strain, carrying on one strap, machine washing. For suitcases, damage caused by airlines and falls from height.
Returns and claims
Returns go through the Retino app, with no printing or forms to fill in. Returns from the Czech Republic and Slovakia are free of charge.
- Click Return orderYou will be redirected to the Retino app.
- Select your orderRetino pre-fills your details and shows the items that can be returned.
- Enter your bank detailsWe will refund the money to this account.
- Pack the goodsAdd a note with your name, order number and reason. Please include any gifts from the purchase too.
- Stick on the label from Retino
- Drop it off at a Packeta pointWrite the Retino case number on the box.
Claims go through the Retino app, just as easily. In the Czech Republic and Slovakia, we will lend you a replacement backpack while an accepted claim is being processed.
- Click Make a claimYou will be redirected to the Retino app.
- Select your orderRetino shows the items you can make a claim for.
- Enter your bank details
- Pack the goodsAdd a note with your name, order number and a description of the defect.
- Stick on the label from Retino
- Drop it off at a Packeta pointWrite the Retino case number on the box.
Register